Breaking News – O2 data restored in UK after outage
Breaking News – O2 data restored in UK after outage 02 4G data Network mobile operator O2 has said its data networks have been restored after a day of disruption for a smartphone users. A statement on its website, published early on Friday, said the 4G network was working having been affected from about 5:30 GMT on Thursday. It said this lower 3-g data service had been reinstated on Thursday evening earlier O2 and mobile network equipment supplier Erickson issued a joint Auntie to the millions of customers hit by disruption to its data services. O2 has 25 million users and also provide services for the sky. Tesco giffgaff unlikable networks, which have another 7 million services, such as bus timetable information, were also been affected, while many businesses face disruption or experience. Erickson UK boston-area Lindgren Sabbath Aldi software that had caused issues was being decommissioned in a joint statement, 02 boss, Mark Evans said I want to let our customers know how sorry I am for the impact our network data issue has had on them and reassure them that Our teams, together with Erickson, are doing everything we can. We fully appreciate it’s been a poor experience and we are really sorry Eric’s and said there had been Network disruption for customers in multiple countries. Conifex earlier Erickson, president for jef Holm gave more detail about the cause of the disruption. He said an initial root cause analysis had indicated that the main issue was an expired certificate in the Square versions installed with these customers, the company was carrying out a complete and comprehensive root cause analysis. He added depends why mobile network owned by SoftBank was also affected by the hour. O2 is owned by Spain’s telefonica and has the UK’s second-largest mobile network after which is part of BT. The company said voice calls were not affected by the problem, but some O2 said they could not make calls or send texts either. The outage had knock-on effects for other services that use the O2 network, including transport for London’s electronic time table service at bus stops, which stopped working Tom Marat at market research, firm, IHS markit, said data was increasingly important to Consumers with half of UK mobile users prioritizing Internet connectivity about calls and texts, as well as the inconvenience to Consumers and the associated frustration having a major Network out of action, creates productivity challenges for businesses. Many businesses will have employees commuting or out in the field that have law twerk time he said, cut off customers on Thursday, several O2 customers describe the effects the outage was having Allison Rose Manor from Norwich is an insulin-dependent diabetic, relies on her mobile and was unable To get to a landline, I’m disabled, I’m in a wheelchair, she told the BBC so having no data that also no calls as well means. I can’t contact anyone if I have a fall or if I need Lindsey Greaves runs a company in Doncaster, providing home visits to the elderly and vulnerable. Her 130 staff I’ll rely on Note, 2 phone to access, rotos schedules names and addresses they called an extra office staff to give out the information for each visit over the phone. There are nine of us trying to sort it now. She said it’s been a nightmare. Lux tag runs a plumbing business and depends on his, but he couldn’t get through to customers or use his sat-nav. That’S a whole day wasted. He said I’ll be seeking to recoup my losses, especially as a business customer there should be. There is also a plumber. He said he had been unable to contact any of my Engineers or customers via email unable to use are mobile systems to contact any engineers at all, so everyone’s just had to down tools today, a lot of money – and the first thing I know about it – is Via the BBC website no-contact remote to a tall disappointing, he added I’m running rap said he had been a loyal O2 customer for a long time. He said he had bids on eBay on Thursday morning, but he could not do them because the 02 network was down. It’S Christmas, the budget’s tight for me there were presents. I was supposed to be buying for my daughter and my son on eBay. Today, they’ve gone now. He said he had lost the bids and those who are responsible can I claim compensation. Customers about two will be able to claim for any out-of-pocket expenses that resulted from being without their phone. According to are expert Helen Dewdney, M’s Dewdney, who writes a Blog, called the complaining cow said. Users should be able to claim, under the consumer rights act 2015, which states that Services should be carried out with reasonable. I care that means. Customers would be able to claim a refund for what they would pay on a contract for the time they were without the use of the phone. They could also claim consequential loss due to breach of contract, for example, if they incurred charges because they were unable to move their money or the cost of having to use a payphone. This must be a genuine loss which can be proved with evidence, so a taxi driver might be able to prove they lost out on fares going to the shut down, but other worker is trying to claim a lost day of employment. Would struggle ends Dewdney suggested phone users calculated their losses and wrote 202 with the evidence they should stayed what they wanted. As redress. I mentioned the consumer rights act 2015. If they felt the response was unsatisfactory. It could be referred to Ombudsman Services, Communications, of which O2 is a number. The customer would need to ask deadlock letter or wait 8 weeks from the beginning of the complained. O2 4G data network restored after day-long outage
Mobile operator O2 has said its data networks have been restored after a day of disruption for smartphone users.A statement on its website, published early on Friday, said the 4G network was working again, having been affected from about 05:30 GMT on Thursday.It said the slower 3G data service had been reinstated on Thursday evening.Earlier O2 and mobile network equipment supplier Ericsson issued a joint apology to the millions of customers hit by disruption to its data services.O2 has 25 million users and also provides services for the Sky, Tesco, Giffgaff and Lycamobile networks, which have another seven million users.
Services such as bus timetable information were also been affected, while many businesses faced disruption.’Poor experience’Ericsson UK boss Marielle Lindgren said the faulty software that had caused the issues was being decommissioned.In a joint statement, O2 boss Mark Evans said: I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.We fully appreciate it’s been a poor experience and we are really sorry.Ericsson said there had been network disruption for customers in multiple countries. Knock-on effectsEarlier, Ericsson president Börje Ekholm gave more detail about the cause of the disruption. He said an initial root cause analysis had indicated that the main issue was an expired certificate in the software versions installed with these customers.The company was carrying out a complete and comprehensive root cause analysis, he added. Japan’s Y!Mobile network, owned by Softbank, was also affected by the outages. O2 is owned by Spain’s Telefonica and has the UK’s second-largest mobile network after EE, which is part of BT.The company said voice calls were not affected by the problem, but some O2 customers said they could not make
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